After logging in, you can edit your account details:
1) Edit/update your profile
2) Add/update your address management
Really sorry for this inconvenience. But we cannot change your registeration email address for your Gooddiy account. This is about your account safety.
Fill up the coupon code in the box when "checkout".Per Order, only can use one coupon code. And cannot be stacked.
Since there are time differences from New York to Beijing, it usually takes about 24-48 hours for us to process the order.
Please note that delivery time = processing time + shipping time (excluding any customs delays, weekends, holidays and unforeseen circumstances). For more details, please refer to the following information: /shippings
Currently, you can place orders without registering an account. However, I recommend registering an account at gooddiy.com. With your own account, you can easily check order status, process returns, and receive the latest promotions.
Ordering online from gooddiy.com is easy!First, pls login your Gooddiy account / create a new account. Then viewing item, select the size, color and quantity, click ‘Add to Cart’. Once you have your desired items in your Cart, click "cart" and ‘CHECKOUT’.
Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
No MOQ requirement, 1 piece is wholesale price also. You can try our products and services more easily.
If you want to change the confirmed order, please contact your account manager with your change request details included immeditately. If still no contact info. with your account manager, you can ask via WhatsApp, email, or LiveChat on website.
You can correct your shipping adress on your checkout page.
A confirmation email will be sent within 24 hours after payment is completed Also, you can check your order status via click "My orders", and we'll link tracking number with order after shipped.
If you have placed an order but still want to add some items. Please contact your account manager who will help you confirm whether you can add them. If possible, our account manager will assist you to add items.
No. We do not have a printed catalog. Our stock is continually updating so that our customers have access to the most current styles, prices, and overall selections.
We have different regulation for different status of orders
For Pending payment
Contact your advisor to help you cancel the Order directly .
For Confirmed Or Processing
Because we spent a lot time to prepare you order,we have some rules for confirmed and processed order. Below are rules :
1.We can help you cancel the order without any service fee within 6 hours, pls contact your advisor for help if you want to cancel it
2.For the order you placed within 6-72 hours, if you want to cancel it,we will charge you 15% of the entire order as a service charge.
3.After 72 hours, the order cannot be canceled because the package is ready to ship. If you want to cancel the order, we will not refund the money.
Please login to your account and check the following payment methods for reference. Login -> My Orders -> Pending Orders -> Checkout By PayPal (Or Credit Card) -> Pay –> OK
We accept the following forms of secure payment:
(1) PayPal
(2) Credit card: Visa / MasterCard / JCB
(3) Bank Transfer
Our price is already super low, we have little space to reduce the price, but we will offer a discount for orders from our VIP clients, and a special discount for a big order from normal clients. Please refer to the discount policy
Tax is charged by Customs offices in destination country based on their rules and policies. Buyer is responsible to find out the situation in your country. Therefore, if need, these charges shall be paid by buyers. buyers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
International payments will take time to arrive. In order to speed up the process, please send the payment voucher to the account manager. We confirm the order in advance and then start preparing the goods to ensure that they are delivered to you earlier.
If you can't type in, kindly check firstly you have finished all information needed before, like shipping address, shipping options, and payment method.
If you have entered all of this information but still can't apply, kindly ensure that the code is spelled correctly and that all order minimums/requirements are met. Please also have a check at the expiration date of your coupon.
The shipping cost depends on the weight of the order and is charged by DHL/FedEx/UPS etc. Fortunately, we get a very good discount from them because of our shipping volume, which can help our clients save a lot. The first 0.5 kg is 15-20 US dollars, and the following 0.5 kg is 4-6 US dollars. Therefore, the more you buy, the cheaper the shipping cost.For more shipping information, please refer to our shipping for more details.
You can always check the status of your order at your track order account. Once your payment is confirmed and we will deliver your order ASAP. Usually, it takes about 2-4 business days. If you order many items, the processing time depends on the item that needs time most.
Yes, we can transfer your goods through the shipping company you required.
We will ship your goods 2-4 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email.
Yes, you can put your own brand /logo on items , but the MOQ is 240 peice for each style , also you need to provide the design and pay for the charges.
We can ship to all countries/regions with DHL, the United States, the United Kingdom, France, Spain, Mexico, Germany, etc.
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
You can contact your dedicated account manager who will respond within 48 hours, or you can start a consultation through our online customer service.
You can find your refund by checking "My Credits."
We refund for shortage, shipping refund for shortage, damaged, wrong style/color.We refund to original payment way.
This is our return policy, please have a look https://www.gooddiy.com/pages/return-and-refund, please note you have to return the package after you received the package within 7 days and you need to pay for the return shipping fee by yourself.
If you receive a damaged, defective, or incorrect item, please contact account manager within 7 days after you signed the parcel.
